Tuesday, October 9, 2012

Olark.com Review, essential live chat tool for your online business

Do you run your own website? Have you ever thought about installing a chat tool? Think about it, a good relationship with customers is an essential ingredient in successful business. While this is the norm in offline business, in web-based retail interaction between operator and visitor is lacking, a chat tool can bridge this gap.

Olark provides you with everything you need to talk to visitors on your website; it also comes with several features that can significantly improve business.

Olark can be integrated with other instant messaging services (including mobile) and installing a working widget on your website takes literally minutes, no downloading required. The chat allows you to monitor visitors to the site and provides you with useful information such as location and URL. It also allows multiple operators to engage in the conversation, a handy feature if an operator is of particular expertise. You can also set a message notifying customers that you are not online and can gather information to answer any questions. Being able to help visitors with registration forms or direct them to a specific product will drive up sales, it can also help build a reputation as a website with excellent customer care. Website review sites and word-of-mouth are very significant in generating traffic.

A feature on Olark worthy of special mention is Unicode; you can write in a particular code, for example, Russian, and users will see it correctly on their side. If your site generates traffic from across the world this is an essential tool.

No stone is left unturned by Olark in providing its clients with everything they need to set-up and operate their chat. Installation tutorials are available to help with adding JavaScript to your site and SSL security is a feature of advanced packages.

As a user of Olark, I have yet to find anything that I do not like about the application. Thoroughly recommended by lots of real reviews from their users.

No comments:

Post a Comment