My experience with Rackspace has been absolutely terrible! I wouldn't recommend them to anyone.
First of all, they promise you your own personal account manager but when I signed up it turned out the guy was only part-time. It seemed like he was only available for a couple of hours a week. They also claim to have "fanatical support" -- I was not at all impressed. They may have support staff available 24/7, but their eagerness seems to fade if your problem takes more than five minutes to solve or requires anything more than rebooting the server. They can talk like real professionals but actions speak louder than words.
Second, I'm not real happy with their overzealous sales tactics either. I don't doubt they have the best sales staff in the business, but once they get your signature they've got you locked into a contract that even Houdini couldn't get out of! You'll suffer for the next year or so watching your money be sucked into the black hole of cyberspace.
Third, if you get frustrated enough to try complaining to somebody with any authority, good luck there too. Everyone you talk to passes you on to somebody else, and nobody gives you an answer. If you try to use a support ticket you won't get a response, nor will you be able to track your progress, or the lack thereof, because they don't back anything up.
Be warned: if you're going to use Rackspace be prepared for high blood pressure and lots of migraines!
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